Casa Aurora Family

Book Now

Privacy Policy

Welcome to the website of Casa Aurora Family (“Property”, “we”, “us”, “our”), a vacation rental accommodation located in Scorrano, Lecce, Apulia, Italy. 

We are committed to protecting your personal data and respecting your privacy in accordance with Regulation (EU) 2016/679 (“GDPR”), the Italian Privacy Code (Legislative Decree 196/2003 as amended), and other applicable privacy laws. 

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, contact us, subscribe to our newsletter, or book a stay.

1. Data Controller

The Data Controller is: 

Rosaria Anna Surano, Via Delli Ponti 145, 73020 Scorrano (LE), Italy 

Email: info@aurorafamily.it  

(+39) 351 596 0589 

SRNRRN49T58I549H 

For any privacy-related requests, please contact us using the details above.

2. Personal Data We Collect

A. Information You Provide

We may collect: 

  • First and last name 
  • Email address 
  • Telephone number 
  • Postal address 
  • Country of residence 
  • Booking details 
  • Arrival and departure dates 
  • Number of guests 
  • Messages and inquiries 
  • Newsletter subscription information 
  • Payment-related information 

B. Information Automatically Collected

When you browse our website, we may automatically collect: 

  • IP address 
  • Browser type and version 
  • Device information 
  • Operating system 
  • Referring URLs 
  • Pages visited 
  • Dates and times of visits 
  • Cookie identifiers 

C. Guest Registration Data

Italian law requires accommodation providers to collect and transmit certain guest identification data to competent public authorities. Such processing is performed solely to comply with legal obligations. 

3. How We Use Your Data

Your data may be processed for the following purposes: 

Accommodation Services 

  • Managing reservation requests 
  • Processing bookings 
  • Communicating with guests 
  • Providing customer support 
  • Managing check-in and check-out procedures 

Legal Compliance 

  • Compliance with Italian tourism regulations 
  • Guest registration obligations 
  • Tax and accounting requirements 
  • Fraud prevention 

Marketing Communications 

Where you provide consent, we may: 

  • Send newsletters 
  • Send special offers 
  • Notify you about promotions or updates 

You may unsubscribe at any time. 

Website Improvement 

  • Website analytics 
  • Performance monitoring 
  • Security monitoring 
  • User experience optimization 

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases: 

Contract Performance 

Processing necessary to: 

  • Respond to booking inquiries 
  • Process reservations 
  • Deliver accommodation services 

Legal Obligation 

Processing required by: 

  • Tax legislation 
  • Tourism regulations 
  • Public security regulations 
  • Accounting requirements 

Legitimate Interest 

Processing necessary for: 

  • Website security 
  • Fraud prevention 
  • Business administration 
  • Improvement of services 

Consent 

For: 

  • Marketing communications 
  • Newsletter subscriptions 
  • Certain cookies and tracking technologies 

You may withdraw consent at any time.

5. Contact Forms

When you submit an inquiry through our contact forms, we collect the information you voluntarily provide to respond to your request. 

The information may include: 

  • Name 
  • Email address 
  • Phone number 
  • Travel dates 
  • Special requests 
  • Message content 

We use this information solely to respond to your inquiry and manage potential reservations.

6. Newsletter Subscription

If you subscribe to our newsletter, we may process: 

  • Name 
  • Email address 
  • Subscription preferences 

Marketing emails will only be sent with your consent where required by applicable law. 

You may unsubscribe at any time by: 

  • Clicking the unsubscribe link in our emails 
  • Contacting us directly 

Newsletter services may be provided by third-party email marketing providers acting as data processors on our behalf. 

7. Booking Platform Integrations

Our website may provide links to, widgets from, or integrations with: 

  • Booking.com 
  • Airbnb 
  • Vrbo (Vacation Rentals by Owner) 

When you proceed with a reservation through these platforms, your personal data will be processed according to the privacy policies of the respective platform. 

We encourage you to review: 

  • Booking.com Privacy Statement 
  • Airbnb Privacy Policy 
  • Vrbo Privacy Policy 

We are not responsible for the privacy practices of third-party booking platforms. 

8. Payment Processing

Payments may be processed through third-party payment providers. 

Stripe 

If you choose to pay via Stripe, payment information is processed directly by Stripe Payments Europe Ltd. We do not store complete payment card details on our servers. 

Stripe may collect: 

  • Name 
  • Billing details 
  • Payment information 
  • Transaction data 
  • IP address 

For additional information: 

https://stripe.com/privacy 

PayPal 

If you use PayPal, payment information is processed directly by PayPal. 

PayPal may collect: 

  • Name 
  • Billing information 
  • Email address 
  • Payment-related information 
  • Device information 

For additional information: 

https://www.paypal.com/privacy

9. WhatsApp Contact Button

Our website may include a WhatsApp contact button that allows visitors to contact us directly through WhatsApp. 

When using this feature, personal data may be processed by WhatsApp Ireland Limited and other entities within the Meta group. 

Your use of WhatsApp is subject to WhatsApp’s own privacy practices and terms. 

Privacy information can be found at: 

https://www.whatsapp.com/legal/privacy-policy 

10. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve user experience. 

Google Analytics may collect: 

  • IP address (subject to anonymization where configured) 
  • Device information 
  • Browser information 
  • Usage statistics 
  • Website interaction data 

Google may process this information on servers located within and outside the European Economic Area. 

Google Analytics cookies are only activated where consent is required and has been provided through our cookie banner. 

Privacy information: 

https://policies.google.com/privacy 

11. Google Maps

Our website may embed Google Maps to display the location of the property. 

When Google Maps is accessed, Google may receive information including: 

  • IP address 
  • Device data 
  • Browser information 
  • Location-related information where available 

Google Maps may set cookies or similar tracking technologies. 

Privacy information: 

https://policies.google.com/privacy

12. Meta (Facebook) Pixel

We may use Meta Pixel to measure advertising effectiveness and better understand visitor interactions with our website. 

Meta Pixel may collect: 

  • IP address 
  • Browser information 
  • Device identifiers 
  • Website usage behavior 
  • Conversion information 

This data may be used by Meta Platforms Ireland Limited for advertising, analytics, and audience measurement purposes. 

Meta Pixel is activated only where legally required consent has been obtained. 

Privacy information: 

https://www.facebook.com/privacy/policy

13. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. 

These may include: 

Strictly Necessary Cookies 

Required for website operation. 

Functional Cookies 

Enable enhanced functionality and personalization. 

Analytics Cookies 

Used by Google Analytics to understand visitor behavior. 

Marketing Cookies 

Used by Meta Pixel and other advertising technologies. 

Users may accept, reject, or customize non-essential cookies through our cookie consent banner. 

A separate Cookie Policy should be made available on the website. 

14. Data Sharing

We may share personal data with: 

  • Booking platforms 
  • Payment processors 
  • Newsletter service providers 
  • Website hosting providers 
  • IT service providers 
  • Professional advisors 
  • Public authorities where required by law 

We do not sell personal data. 

15. International Data Transfers

Some service providers may process data outside the European Economic Area. 

Where international data transfers occur, we implement appropriate safeguards in accordance with GDPR requirements, including: 

  • European Commission adequacy decisions 
  • Standard Contractual Clauses (SCCs) 
  • Other legally recognized transfer mechanisms 

16. Data Retention

We retain personal data only for as long as necessary to: 

  • Fulfill contractual obligations 
  • Meet legal requirements 
  • Resolve disputes 
  • Enforce agreements 

Retention periods vary depending on the nature of the data and applicable legal obligations. 

17. Security Measures

We implement appropriate technical and organizational measures designed to protect personal data against: 

  • Unauthorized access 
  • Alteration 
  • Disclosure 
  • Destruction 
  • Accidental loss 

However, no electronic transmission or storage system can be guaranteed to be completely secure.

18. Your GDPR Rights

You have the right to: 

  • Access your personal data 
  • Correct inaccurate information 
  • Request deletion of your data 
  • Restrict processing 
  • Object to processing 
  • Request data portability 
  • Withdraw consent 
  • Lodge a complaint with a supervisory authority 

To exercise your rights, contact us using the details provided above.

19. Supervisory Authority

In Italy, complaints may be submitted to: 

Garante per la Protezione dei Dati Personali 
Piazza Venezia 11 
00187 Roma, Italy 

Website: https://www.garanteprivacy.it

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. 

The updated version will always be published on this page with a revised “Last Updated” date. 

21. Contact

For questions regarding this Privacy Policy or the processing of personal data, please contact: 

Rosaria Anna Surano, Via Delli Ponti 145, 73020 Scorrano (LE), Italy 

Email: info@aurorafamily.it  

(+39) 351 596 0589 

SRNRRN49T58I549H